Shipping policy

Shipping Policy

Thank you for shopping with Kireina International.

This Shipping Policy explains our shipping arrangements, delivery charges and other important information relating to orders placed through https://kireinainternational.com.

By placing an order with us, you acknowledge and agree to the terms set out in this Shipping Policy.

 

 

1. Product Weight

Each box of Kireina Lady G weighs approximately 120g.

Shipping charges are calculated based on the number of boxes ordered and the delivery destination.

 

 

2. Shipping Destinations

We currently provide delivery within Malaysia, including:

  • West Malaysia (Peninsular Malaysia)

  • East Malaysia (Sabah and Sarawak)

Shipping availability may vary depending on the delivery address and courier service coverage.

 

 

3. Shipping Charges

3.1 West Malaysia

Quantity

Shipping Fee

1–2 boxes

RM9.00

3 boxes and above

FREE

Orders of 3 boxes or more delivered to West Malaysia qualify for free shipping.

 

 

3.2 East Malaysia

Quantity

Shipping Fee

1–2 boxes

RM15.00

3 boxes

RM15.00

7 boxes

RM30.00

11 boxes

RM30.00

Note: Shipping charges for quantities not specifically listed above may be subject to the applicable shipping rate at checkout.

 

 

4. Order Processing

Orders will be processed after successful payment confirmation.

We will make reasonable efforts to process and dispatch orders as soon as possible. Processing time may vary depending on order volume, product availability, weekends, public holidays and other circumstances beyond our reasonable control.

Orders may take longer to process during:

  • Promotional periods;

  • Sales campaigns;

  • Public holidays;

  • Peak shopping periods; or

  • Unforeseen operational circumstances.

 

 

5. Delivery Time

Delivery time depends on the delivery location, courier service and other circumstances affecting the delivery process.

Estimated delivery times may vary between West Malaysia and East Malaysia.

Please note that any delivery timeframe provided by us is an estimated timeframe only and is not a guaranteed delivery date.

Delays may occur due to circumstances beyond our control, including:

  • Severe weather;

  • Natural disasters;

  • Public holidays;

  • Courier service disruptions;

  • Incorrect or incomplete delivery information;

  • High parcel volume; or

  • Other unforeseen circumstances.

 

 

6. Shipping and Tracking Information

Once your order has been dispatched, tracking information may be provided to you through the contact details provided during checkout, where tracking is available.

You may use the tracking information provided to check the status of your parcel through the relevant courier service.

Please ensure that your name, contact number and delivery address provided during checkout are accurate and complete.

Kireina International will not be responsible for delivery issues resulting from incorrect or incomplete delivery information provided by the customer.

 

 

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

  • Full name;

  • Contact number;

  • Address;

  • Postcode;

  • City; and

  • State.

If you discover that your delivery information is incorrect after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist with updating the delivery information before the order is dispatched. However, we cannot guarantee that changes can be made after the order has been processed or shipped.

 

 

8. Failed or Unsuccessful Delivery

If a delivery cannot be completed due to circumstances attributable to the customer, including:

  • Incorrect or incomplete address;

  • Incorrect contact information;

  • Recipient being unavailable;

  • Refusal to accept the parcel; or

  • Failure to respond to the courier’s delivery attempts,

additional delivery charges may apply if the parcel needs to be redelivered.

Any additional charges will be communicated to the customer where applicable.

 

 

9. Damaged or Missing Parcels

If your parcel arrives damaged, opened, or appears to have been tampered with, please contact us as soon as possible.

We recommend that customers take photographs or videos of:

  • The parcel packaging;

  • Shipping label;

  • Any visible damage; and

  • The products received.

These materials may be required to assist us in investigating the issue with the relevant courier service.

If your parcel appears to be missing or has not been delivered within a reasonable period after dispatch, please contact us with your order details so that we can assist in checking the delivery status.

 

 

10. Shipping Fee Changes

Kireina International reserves the right to amend shipping fees from time to time due to changes in courier charges, delivery costs, operational requirements or other relevant circumstances.

Any applicable shipping fee will be displayed during checkout before the customer completes the purchase.