Privacy policy

Kireina International respects and values your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit, access or use our website, https://kireinainternational.com, purchase our products, subscribe to our communications, contact us, or otherwise interact with us through our online services.

This Privacy Policy is intended to explain our practices in relation to personal data and is prepared with reference to the Personal Data Protection Act 2010 (“PDPA”) and applicable Malaysian laws and regulations.

By using our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

 

1. Personal Data We Collect

Depending on how you interact with us, we may collect and process the following types of personal data:

1.1 Personal and Contact Information

This may include:

  • Full name;
  • Email address;
  • Telephone or mobile number;
  • Billing and delivery address;
  • Country or region;
  • Account information; and
  • Other contact information that you voluntarily provide to us.

1.2 Transaction and Order Information

When you purchase products through our website, we may collect information relating to your transaction, including:

  • Products purchased;
  • Order details;
  • Order number;
  • Billing information;
  • Shipping and delivery information;
  • Payment-related information; and
  • Transaction history.

Where payment services are provided by third-party payment service providers, your payment information may be collected and processed directly by the relevant payment service provider in accordance with its own privacy policy.

1.3 Communications and Other Information

We may also collect information that you provide when you:

  • Contact us through our website;
  • Submit an enquiry or feedback;
  • Subscribe to our email communications;
  • Participate in surveys, promotions or campaigns;
  • Communicate with our customer service team; or
  • Otherwise voluntarily provide information to us.

 

2. How We Collect Your Personal Data

We may collect your personal data through various means, including when:

  • You create or register an account on our website;
  • You place an order or purchase products from us;
  • You subscribe to our email or marketing communications;
  • You submit an enquiry, feedback or other information through our website;
  • You contact us through customer service channels;
  • You participate in our promotions, campaigns, surveys or other activities;
  • You browse or interact with our website; or
  • You otherwise voluntarily provide your personal data to us.

Where permitted by applicable laws, we may also receive personal data from third parties or service providers that assist us in operating our business and providing services to you.

 

3. Purposes for Collecting and Using Your Personal Data

We may collect, use and process your personal data for the following purposes:

3.1 Processing Orders

  • Process and fulfil your orders;
  • Confirm your purchases;
  • Arrange payment processing;
  • Arrange delivery of products;
  • Provide order updates and notifications;
  • Manage returns, refunds and exchanges; and
  • Provide customer support relating to your purchases.

3.2 Customer Service

  • Respond to your enquiries and requests;
  • Provide customer support;
  • Investigate and resolve complaints;
  • Communicate with you regarding your account or orders; and
  • Improve our customer service.

3.3 Website and Account Management

  • Create and manage your customer account;
  • Maintain and operate our website;
  • Authenticate users where applicable;
  • Provide website functionality;
  • Improve website performance and usability; and
  • Personalise your experience on our website.

3.4 Marketing and Communications

Where permitted by applicable laws and where appropriate consent has been obtained, we may use your personal data to:

  • Send promotional information;
  • Inform you about new products, offers and campaigns;
  • Send newsletters and marketing communications;
  • Conduct customer research and surveys; and
  • Provide information about products, services or promotions that may be relevant to you.

You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions contained in the relevant communication or by contacting us using the details provided in this Privacy Policy.

3.5 Business and Service Improvement

We may process personal data for purposes such as:

  • Analysing customer preferences and behaviour;
  • Conducting research and statistical analysis;
  • Improving our products and services;
  • Improving website functionality and user experience;
  • Monitoring website performance; and
  • Developing new products, services and business strategies.

3.6 Security and Fraud Prevention

We may use personal data to:

  • Detect and prevent fraud;
  • Protect the security of our website and systems;
  • Investigate suspicious or unauthorised activities;
  • Protect our rights, property and users; and
  • Maintain the integrity and security of our business operations.

3.7 Legal and Regulatory Requirements

We may collect, use or disclose personal data where necessary to:

  • Comply with applicable laws and regulations;
  • Respond to lawful requests from governmental or regulatory authorities;
  • Establish, exercise or defend legal claims; or
  • Protect our legal rights and interests.

 

4. Disclosure of Personal Data

We may disclose or provide access to your personal data to selected third parties where reasonably necessary for the purposes described in this Privacy Policy.

These parties may include:

  • Payment service providers;
  • Delivery and logistics providers;
  • E-commerce and website service providers;
  • Customer service providers;
  • Marketing and communication service providers;
  • Professional advisers, auditors and consultants;
  • Business partners where necessary to provide requested services; and

We will take reasonable steps to ensure that third parties who process personal data on our behalf provide an appropriate level of protection for your personal data.

We do not sell your personal data to third parties.

 

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and to support the operation and functionality of our website.

Cookies may be used for purposes including:

  • Remembering your preferences;
  • Maintaining your shopping cart;
  • Supporting website functionality;
  • Understanding how visitors use our website;
  • Improving website performance;
  • Analysing website traffic; and
  • Supporting marketing or advertising activities where applicable.

You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

 

6. Protection of Your Personal Data

We take reasonable and appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access;
  • Unauthorised disclosure;
  • Loss;
  • Misuse;
  • Alteration; and
  • Destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your personal data, we cannot guarantee absolute security.

 

7. Retention of Personal Data

We will retain your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

  • Processing and fulfilling your orders;
  • Providing customer services;
  • Maintaining business and transaction records;
  • Complying with legal and regulatory requirements;
  • Resolving disputes; and
  • Establishing, exercising or defending legal claims.

When your personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to applicable legal and regulatory requirements.

 

8. Marketing Communications

If you have subscribed to receive marketing communications from us, we may send you information relating to:

  • New products;
  • Promotions;
  • Special offers;
  • Events;
  • Campaigns;
  • News and updates; and
  • Other information relating to Kireina’s products and services.

Please note that you may receive essential transactional or service-related communications, such as order confirmations, delivery updates, account-related notifications and other messages necessary to provide our services.

 

9. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

This Privacy Policy does not apply to those third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites.

We recommend that you review the privacy policies of any third-party websites or services before providing them with your personal data.

 

10. Acknowledgement

By using our website, creating an account, placing an order, subscribing to our communications or voluntarily providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Kireina International reserves the right to update this Privacy Policy from time to time in accordance with applicable laws and regulations.